Medical Management (formerly GMMI)

We support insurers, assistance teams, and corporate partners worldwide with clear, fast medical management. We coordinate care, reduce unnecessary costs, and give people access to our international medical network.

2k+
Calls Per Day
24/7/365
20+
Languages In-House
Spoken by Native Speakers
30+
Years of Experience
Expertise & Excellence
ISO 9001:2015
Quality Management System
ISO/IEC 27001:2013
Information Security System

Our medical management solutions

We bring together a global team of skilled, multilingual professionals who share one mission: delivering smart, compassionate care for people wherever they are. We combine decades of experience with new technology to solve medical, travel, and security challenges—from the simple to the complex.

Our approach is built on one clear promise: helping your customers get the right care, in the right place, at the right time, and at the right cost. We do this through strong medical management, guided network steerage, timely utilization review, and precise bill auditing.

Medical Cost Containment & Claims Management

We support the review and audit of medical claims to help identify inappropriate charges, billing inconsistencies and opportunities for cost optimization, while aligning with contractual and regulatory frameworks.

Includes:

  • Review of inpatient and outpatient medical claims
  • Validation of medical coding, billing structures and invoicing practices
  • Identification of duplicate, excessive or non‑covered charges
  • Alignment with payer policies, coverage rules and local regulations

We support claim negotiation processes with medical providers to help partners manage high‑value and out‑of‑network claims in a structured and documented manner.

Includes:

  • Negotiation of high‑cost and out‑of‑network medical claims
  • Support for global settlement discussions
  • Coordination with providers to reach documented agreements
  • Reduction of deferred liabilities through negotiated resolutions

We support fraud, waste and abuse detection activities through data analysis and benchmarking, helping partners identify atypical billing patterns and potential financial risk.

Includes:

  • Data‑driven analysis of medical claims
  • Benchmarking against internal and external reference datasets
  • Identification of unusual pricing, coding or utilization patterns
  • Support for preventive controls and follow‑up actions

Best-in-Class Medical Provider Networks

We support access to a wide range of U.S. medical provider networks, covering national, regional and specialty needs, to help manage care pathways and pricing structures.

Includes:

  • Access to national and regional provider networks
  • Specialty and carve‑out medical networks
  • Urgent care, retail clinics and specialty providers
  • Support for negotiated pricing and network steerage

We support access to international medical providers across multiple countries, helping partners manage care delivery outside the member’s home country.

Includes:

  • International provider identification and onboarding
  • Direct provider agreements where applicable
  • Support for cashless access and direct billing
  • Alignment with local care standards and availability

We support provider credentialing and network governance activities to help maintain consistency, quality and compliance across medical networks.

Includes:

  • Provider credentialing and verification processes
  • Monitoring of quality, availability and access
  • Network performance follow‑up and reporting
  • Ongoing network optimization based on utilization

24/7/365 worldwide medical assistance

We support the coordination of medical assistance cases, helping members access appropriate care while keeping partners informed throughout the process.

Includes:

  • Medical referrals and provider coordination
  • Eligibility verification and benefits validation
  • Medical case monitoring and reporting
  • Coordination with local medical facilities

We support medical transportation and repatriation processes when required, coordinating logistics and medical oversight across borders.

Includes:

  • Ground ambulance coordination
  • Medical escort and air evacuation support
  • Repatriation planning and execution
  • Coordination with medical teams and authorities

We support additional travel‑related assistance services when medical events impact travel arrangements.

Includes:

  • Travel coordination related to medical events
  • Support for accommodation and transportation adjustments
  • Assistance with administrative and documentation processes
  • Coordination with local and international stakeholders

Evidence‑based medical case management & utilization review

We support access to a wide range of U.S. medical provider networks, covering national, regional and specialty needs, to help manage care pathways and pricing structures.

Includes:

  • Access to national and regional provider networks
  • Specialty and carve‑out medical networks
  • Urgent care, retail clinics and specialty providers
  • Support for negotiated pricing and network steerage

We support utilization review activities to help assess the appropriateness, duration and setting of medical care.

Includes:

  • Prospective, concurrent and retrospective utilization review
  • Review of inpatient admissions and surgical procedures
  • Assessment of length of stay and care intensity
  • Alignment with clinical criteria and coverage policies

We support alignment between medical case management and claims administration to help ensure consistency across medical and financial workflows.

Includes:

  • Coordination between medical and claims teams
  • Alignment of approvals and billing reviews
  • Support for consistent decision‑making
  • Documentation to support downstream processes

Prescription Discount Card

Easy, all-digital access means you can start saving immediately at the pharmacy. Instant access to the discount Rx card is available here. Drug pricing and pharmacy lookup tools can be used to check the cost of your medication, and to find a participating pharmacy near you.

Save up to 80%* on generics and up to 40%* on brand name medications.

Use your discount Rx card at more than 65,000* participating pharmacies nationwide, including all major chains and most independent pharmacies.

Questions?

View our FAQ

There are no enrollment forms to complete. Simply present your card and prescription at a participating pharmacy.

No. One card can be used by all family members.
Yes. You can use the drug tool to look up estimated medication costs. However, only the pharmacy can tell you the exact price of the medication.
 
The card is accepted at more than 65,000 pharmacies nationwide.* Use the Pharmacy Locator tool to find a list of participating pharmacies nationwide.
 

While savings on each medication may vary, you can save up to 80%* on generics and up to 40%* on brand-name medications, compared to the pharmacy’s retail prices for cash paying customers.

* Average savings will vary depending upon the specific drugs

Yes. Discounts are available on OTC products with a doctor’s written prescription. Discounts are also available for many diabetic supplies but cannot be used in conjunction with Medicare or Medicaid OTC benefits.
 

Reimbursement is subject to terms and conditions of your insurance policy. If you are seeking reimbursement for the prescription costs, please keep the receipts and copy of the prescription from the physician and follow the guidelines of your insurance company for the reimbursement procedures.

eFile - Instructions

How to get started

  1. Contact your clearinghouse and tell them you would like to send your claims electronically.
  2. Provide your clearinghouse with our Payer ID information.
    • Payer ID: GMICC
    • Payer Name: GMMI Inc
    • Clearinghouse: Trizetto Provider Solutions

Don’t have a clearinghouse?

You can get started with our clearinghouse, Trizetto Provider Solutuions, to start sending your claims electronically.

Contact Trizetto Provider Solutions by phone, email, or online.


Questions?

Contact us if you have any questions about the benefits of eFiling or how to get started.

network@gmmi.com


Submit a claim by mail, fax, or e-mail

Mail, fax, or e-mail claim(s), itemized bill and/or medical record documents to:

GMMI, Inc. Attn: Claims Department
880 SW 145th Avenue, Suite 400
Pembroke Pines, Florida 33027
Fax: 1 (954) 266-8674

E-mail: Csrequest@gmmi.com

eFile your claims
File your claims faster, reduce administration costs, and receive payments more quickly with GMMI eFile claims submission. We’re pleased to make this solution available to our provider network so you can efficiently exchange claims information in a safe, secure, and cost-effective environment.
Mobile screen with a blue background displaying the message: 'Call website support for customized app screen'
Europ Assitance White Logo
Access the online portal
Available 24/7/365, we introduced secure, always‑on data transparency almost thirty years ago—well before it became an industry standard. Since then, we’ve kept pushing the platform forward so our clients can rely on clear, real‑time insight whenever they need it.

Ready to embark on a rewarding journey

We’re more than a team—we’re a community built on innovation, integrity, and our We Care values. We create a place where people thrive, ideas grow, and success is shared. Explore the roles that match your goals and join a team that supports your growth as much as you do.

Let’s become partners

Contact our team to learn more about our services
Search the site
Are you looking for something specific ?
Choose your country
and available language
Discover services and products available.
Get quotes and contact local support.