Contact us
Europ Assistance Australia
Medical and Travel Emergencies
In an emergency, our travellers’ health and wellbeing are our top priority. For medical and travel emergencies experienced on a traveller’s journey, Europ Assistance provides 24/7 assistance.
Phone: + 61 2 9333 3977
Customer Support
For service and support needs, including product inquiries and troubleshooting, our dedicated support team can help.
Phone: + 61 2 9333 3970
Claims
For claim needs and assistance, our dedicated team can walk you through the process.
Phone: + 61 2 9333 3970
Email: claims@europ-assistance.com.au
Complaints
At Europ Assistance, our customers are at the heart of everything we do. We’re committed to supporting you with empathy, fairness, and care.
If something hasn’t gone to plan, we want to hear about it. Your feedback helps us improve and ensures we continue to deliver the service you expect.
Our Complaints Policy explains how you can make a complaint and what you can expect from us. We aim to make the complaints process as smooth as possible by being accessible, responsive, and transparent. Reach out to us on the below contacts or read more about our complaints policy.
Phone: + 61 2 9333 3970
Email: complaints@europ-assistance.com.au
Please note: With effect from 11 July 2025, Europ Assistance Australia Ptd Ltd (“EAA”), registered business address, and principal place of business, will change to Level 9, 35 Clarence Street. Sydney NSW 2000, Australia . This address replaces EAA’s street address as set out in the PDS.